Return Policy

RETURNS 

We want you to be completely satisfied with your purchase. We accept returns up to 90 days from date of shipment on items that are in new and unused condition. If the item was purchased by the case, the return of unopened bags is allowed.  eGift cards are not eligible for return. All product bundles, including Perfect Bundles, Bambo Baby Giftbox, Skincare Essentials, and Baby on-the-go must be in their original packaging and unopened, with their quality seals intact, in order to be eligible for return.

Within the Continental U.S, returns are accepted up to 90 days from the date of delivery. A restocking fee of $9.95 will be deducted from ALL refunds. Shipping and handling fees are NON-refundable.

All FedEx claims for undelivered packages need to be made within one week after the reported delivery.

All refunds and returns need to have prior approval by our Customer Service team.  If you wish to return a product, please contact us at 844-223-6248 or via our Contact Us page to obtain a return authorization and receive further instructions. Please note, you will need a receipt or proof of purchase to complete a return. 

Once a return label has been issued by our Customer Service team, you have 10 business days to complete your return. Return labels not used within the 10 business day time period will be null and void and not eligible for re-issue.  

Bambo Nature USA reserves the right to limit or prohibit orders that, in our sole judgment, appear to be fraudulent and/or are placed for resale. We may refuse service to any customer that engages in any conduct or activity that we determine, in our sole discretion, violates our Terms of Use, our rights, or the rights of any third party.

 

REFUNDS (IF APPLICABLE)

A member of our Customer Service Team will notify you via email once we have received your returned item.  Approved refunds will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 business days.  If you have any questions or concerns regarding your refund, please Contact Us and we will be happy to assist you!