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Frequently Asked Questions - FAQ

About Bambo Nature
Our Products
Subcribe And Save
Account
Shipping
Return and Exchanges
Gifting
Getting Involved with Bambo Nature
Others
About Bambo Nature
Why did you choose the name "Bambo Nature"?

Over 30 years ago, before Bambo (bam–BOH) Nature was “Bambo Nature,” the Terp-Nielsen family, founders of Abena, began selling Bambolina disposable diapers in Denmark. “Bambolina,” or “dolly” in Danish, was a nod to the beautiful babies who would use the diapers. The family chose a little bear to represent the brand, whom they affectionately called Bambo. When it was time to grow and choose a name that captured both the spirit of the products, they knew Bambo had to be a part of it. “Nature” was added to the brand’s name to signify the family’s dedication to using sustainable, eco-friendly materials in their production of their products.  “Bambo Nature” was born.

What makes Bambo Nature different?

At Bambo Nature, we believe that choosing safe, gentle and eco-friendly products for your baby shouldn’t mean compromising performance. For over 30 years, we have been redefining the natural standard by manufacturing products using high quality, natural ingredients. We never add chemicals, dyes, parabens or perfumes and ensure that Bambo Nature products are free of all known allergens. Our dedication to transparency has paid off because our eco-friendly baby products are certified skin-safe and have received the world’s most stringent and coveted credentials, awards and ecolabels.

How does Bambo Nature evaluate our impact on the environment?

Instead of viewing environmental work as an expense, we consider it a prerequisite for the creation of a better company. Abena, the manufacturer of Bambo Nature, has voluntarily elected to undergo strict, rigorous environmental inspections of their products. The criteria is based on an assessment of impacts during the whole lifecycle—all the way from raw material collection to product, consumption and waste. This means all raw material suppliers, business partners, distributors and subsidiaries must embrace these principles and actively take them on board in daily business practice.

Who are the people behind Bambo Nature?

Bambo Nature is owned and operated by Abena, a family-owned manufacturer and wholesaler of healthcare solutions and related products, headquartered in Aabenraa, Denmark since 1953. Denmark’s rigorous quality measures and eco-standards are at the core of Abena and Bambo Nature’s mission to provide safe, gentle and effective eco-friendly products.

How can I contact Bambo Nature?

Please fill out the form on our Contact Us page to get in touch with a specific department, or call our customer service team at 844-223-6248 weekdays between 9:00 a.m. and 5:00 p.m. PST.

What is your privacy policy?

As a user of this website, you acknowledge that you may provide information such as your contact information or payment information, and you hereby authorize Giggle Monkey and its affiliates or representatives to use such information in connection with any online or offline offering, or any electronic mail offering, directed to you. Giggle Monkey is committed to protecting your privacy. Any information that Giggle Monkey collects about you will be used to offer you more information that may be of particular interest to you, or to someone else interested in the materials on this site. By using this website, you consent to the collection and use of this information by Giggle Monkey.

Our Products
I have been using your Green Bag products and love them. What is the difference between the old Bambo Nature Diapers and the new White Bag version?

Bambo Nature has undergone a makeover and are excited to show you the results! Inside our new charming packaging, you’ll find the same award-winning Bambo Nature diapers and training pants that you trust for safe, gentle and effective protection, but we’ve added even more amazing features to keep your baby safe, dry and comfortable. Those additions include: softer materials for your little love’s comfort and protection, a thinner design with enhanced technology for maximum absorbency and better playtime mobility and a wetness indicator so you always know the inside story!

Are your products really safe and effective?

Yes! In addition to using high quality, natural ingredients in our products, we never add chemicals, dyes, parabens or perfumes and ensure that Bambo Nature products are free of all known allergens. Our eco-friendly, sustainably sourced products are certified skin-safe and have received the most coveted and stringent certifications in the world.

Are your products safe for the environment?

Absolutely! We voluntarily undergo strict, rigorous, third-party environmental inspections of our products that assess the environmental impact of the entire life cycle—all the way from raw material to production, consumption and waste.

 

Raw Materials

- The wood used for pulp is derived from sustainable forestry, where more trees are planted than felled. Stora Enso, wood pulp supplier of Abena, is a member of the Clean Shipping Project

-There is no chlorine used or added in our manufacturing process

-No chemicals or compounds from SVHC (REACH Article 33[2]) are added or used during production – Substances of Very High Concern

-No known substances that are harmful to health or the environment are used or added during production (Phthalates, Organotins [MBT, DBT, TBT], heavy metals, Chlorine (CI), Formaldehyde (HCHO) Colophonium, AZO pigments, PVC.) Abena has gone as far as to prevent use of any chemical or compound that is known as locally irritating or sensitizing

Production

-Abena requires a reduction on energy consumption. Bambo Nature Disposable Baby Diapers are manufactured on Abena’s newest and most efficient diaper machine

-Abena adheres to requirements on resource consumption

-There are no harmful chemicals used or added during production (no optical brighteners, no skincare lotions, no perfumes or essential oils, no odor eliminators)

-Abena recycles 95% of all waste from our production of baby diapers. Even powder and dust from the plant is filtered, collected and sold for further use

Packaging and Distribution

- Abena’s packaging and distribution focuses on reducing waste and the use of fuels

-Products and packaging materials can be disposed of through recycling, incineration or composting

Where are your products manufactured?

Bambo Nature uses the finest facilities to manufacture our products. Our diapers and skincare products are produced in Denmark, while our training pants are manufactured in Greece and our wipes are manufactured in Sweden.

What sets Bambo Nature diapers apart?

Our diapers are created for parents who seek safe, gentle and effective eco-friendly products for their children. To avoid allergic reaction, we ensure our products are void of all known allergens. Our products do not contain any substances or chemicals that are harmful to health or the environment and all of our products have been dermatologist tested by the institute ProDERM (Institute for Applied Dermatological Research) and ATC GmbH (Applied Tax Consult) with the result being “Good.” Our products are never tested on animals.

Has Bambo Nature done any product testing?

Bambo Nature products have been dermatologically tested to ensure that they do not cause skin irritation or allergic reactions. This, combined with the strict criteria one must adhere to in order to be awarded the Nordic Swan Ecolabel accreditation, means that you are getting the safest possible product for your child’s skin. Additionally, Bambo Nature has certifications with EcoCert, EU Ecolabel, Forest Stewardship Council and Asthma & Allergy Denmark.

Are your products tested on animals?

No! We never have, and we never will.

What sizes do Bambo Nature diapers come in?

Bambo Nature Diapers are available in sizes 1–6 and Training Pants in sizes 5–6. Size 4 Training Pants will be released in the near future!

How do your diapers and training pants fit compared to other brands?

Our side panels are flexible and pull comfortably around your baby’s hips to guarantee a comfortable and customized fit. Bambo Nature diapers and training pants are sized by weight and since two babies with the same weight can have completely different body types, we have created our diapers to overlap slightly on sizing. Please refer to the charts below to find the right size.

 

Disposable diaper sizing chart

Size 1 2 3 4 5 6
Weight 4 – 11 lbs 7 – 13 lbs 9 – 20 lbs 15 – 40 lbs 24 – 55 lbs 33 – 66 lbs
Number of diapers per bag 28 30 33 30 27 22
Number of bags per case 6 6 6 6 6 6

 

Wondering which size you should choose if your baby’s weight falls between two sizes? Try choosing the smaller diaper size if your baby is tall and lean, and the larger diaper size if your baby is short and stout.

 

Disposable training pants sizing chart

Size 5 6
Weight 26 – 44 lbs 40+ lbs
Number of training pants per bag 20 18
Number of bags per case 5 5

 

Wondering which size you should choose if your toddler’s weight falls between two sizes? Try choosing the smaller training pants size if your toddler is tall and lean, and the larger training pants size if your toddler is short and stout.

How absorbent and breathable are Bambo Nature diapers?

Our technologically innovative diapers are thin, yet ultra-absorbent, and feature a fully breathable backsheet. This allows moisture to be wicked away faster, keeping baby’s skin dry and reducing the likelihood of diaper rash. A dry environment, along with the absence of harmful chemicals and allergens not only prevents, but also aids in the healing of diaper rash.

Do you offer nighttime diapers?

Bambo Nature’s disposable diapers and training pants work well both day and night because they feature a unique triple-layer design with super absorbent core for maximum leak protection, as well as a fully breathable backsheet and top dry design, which whisks moisture away from the skin. In short, they can handle multiple wettings while still keeping your baby’s skin dry. 

Where do you sell Bambo Nature products?

We sell our products in our online shop, as well as in other major online retailers and boutique stores throughout the country. To buy in-store, visit our store locator.

Do you offer free samples?

We are thrilled that you want to try our amazing products! Please contact our customer service team using the Contact Us form and they will be happy to help!

Subcribe And Save
How does Subscribe and Save work?

It’s easy!

1. Visit the shop page and select an eligible eco-friendly baby product

2. Check the box next to “subscribe and save”

3. Select the product size and how many you’ll need

4. Choose whether you want shipments every 7, 14 or 30 days, and then add to your cart and create an account

 

You can add additional products to your regular shipment through your account page, under “subscriptions,” or to start another order to a different address or on a different card, restart this process.

 

You’ll receive your first shipment 5–7 days after processing, or you can change the date of your first delivery while checking out, or in your account. We’ll automatically bill your card and send out your shipments at your selected frequency. 

 

You can always visit your account to modify, skip or cancel your subscription.

How do I check the status of my Subscribe and Save account?

Log in to your account and select “Manage Subscriptions,” then “delivery schedule.” There you will find the date of your next shipment and expected delivery date.

How do I update the product size, quantity, frequency and the ship date?

Log in to your account and select “Manage Subscriptions,” “Subscriptions,” then “edit” next to the product. There you will see options to update all your preferences

How do I add a new product to my subscription?

Log in to your account and select “Manage Subscriptions,” “Subscriptions”, then click the “ADD PRODUCT” button below your subscription’s product information. When you add a new product to your subscribe and save subscription you’ll still receive 10% off!

I’m pregnant, can I set up Subscribe and Save to start at a later date?

Congratulations! Yes. We’re working on adding that option to the order process. For now, order regularly, then log in to your account and select “Manage Subscriptions,” then “edit” next to the product. There you will see the option to change the next shipment date.

If I forget to make a critical update ahead of my next shipment, like diaper size, can I return them?

If your products have not shipped yet, call us at 844-223-6248, as soon as possible, weekdays between 9:00 a.m. and 5:00 p.m. PST. If they have shipped, we will send you a free return shipping label and cover the costs! We just charge a $6.95 restocking fee for all items or a $9.95 restocking fee if returning bundles.

I’m going on vacation, can I skip a shipment?

Yes! Log in to your account and select “Manage Subscriptions,” then “delivery schedule.” There you will see your next several scheduled deliveries with a “Skip” option at the end of each line. And don’t forget to enjoy your vacation!

How do I cancel Subscribe and Save?

If this means you’ve completed potty training, then congratulations! If you’d like to cancel your subscription for any other reason, we hope you’ll call our customer service team who would love to hear your feedback and answer any questions you may have. We hate to see you go, but if you would like to cancel your service, simply log into your account by 11:59 PM PST the day prior to processing and select “Manage Subscriptions,” “Subscriptions,” then “Cancel” next to the product. Please select the reason you’re cancelling and leave us a note. Your feedback is appreciated!

Are you going away temporarily or not ready to start? You can skip a shipment or change the start date by logging in to your account and selecting “Manage Subscriptions,” “Subscriptions,” then “edit” next to the product. There you will see options to update all your preferences. 

Account
How do I reset my password?

Log in to your account and select “Forgot your password?” You’ll be prompted to fill in your email address, and then hit submit. Within a few minutes, you’ll receive a link to your email that will allow you to reset. If it’s not coming though, check your spam folder!

How do I update my shipping address?

Sign into your account and click “View Addresses.” There you will have the option to edit, delete or add a new address.

How do I update my billing information?

Log in your account and select “Manage Subscriptions,” then “BILLING INFORMATION.” There, you will see the option to edit the address and card.

Shipping
How much does shipping cost?

We are pleased to offer free shipping to customers within the continental U.S. for any order over $50. For orders under $50, you'll just pay a flat shipping fee of $6.

How quickly do orders ship?

Nothing strikes fear in the hearts of parents like running out of their trusted diapers, wipes or baby lotion so don’t worry! We will process and ship your order within 1-3 business days. Our delivery trucks are much faster than storks, so you can expect your special delivery to arrive within 3–7 business days. Want to keep tabs on your order? We thought you might, so you’ll receive a shipping confirmation once your order has left the building!

Do you offer expedited shipping?

Unfortunately at this time we are unable to offer expedited shipping.  However, we will always do our best to ship your product as soon as we can!

Do you ship to PO Boxes?

Bambo Nature products are shipped via FedEx which unfortunately does not deliver to Post Office Boxes.

Do you ship to Alaska and Hawaii?

Not at this time, but we want everyone to experience our great products so we are working on it!

Do you ship to other U.S. territories?

Not at this time, but we are working on it!

Do you ship to other countries?

At this time, Bambo Nature USA only ships within the U.S.

 

If you live outside the U.S., and are interested in purchasing Bambo Nature products, please visit www.bambonature.com and select your country in the upper right hand side of the screen to view availability. 

Can I track my order?

Yes! Once your order has shipped, we will send you an email that includes tracking information.  

Are Bambo Nature products available in stores?

Yes! Bambo Nature products are sold in various boutique stores throughout the country. You can use the Store Locator to help locate a retailer near you. We are expanding every day, but if you are having trouble, please shop our online store for delivery straight to your door.

Return and Exchanges
What is your return/exchange policy?

We want you to be completely satisfied with your purchase. We accept returns up to 365 days from date of shipment on items that are in new and unused condition. If the item was purchased by the case, the return of unopened bags is allowed.

 

If you live within the continental U.S., we offer free return shipping, however, we charge a $6.95 restocking fee for all items or a $9.95 restocking fee if returning bundles. If you live in Alaska or Hawaii, you will not be charged a restocking fee but will have to pay for return shipping. In the unlikely event you receive defective or damaged products, we will gladly provide replacement products at no additional cost.

 

If you wish to return a product, please contact our customer service team at 844-223-6248 or via our Contact Us page to obtain a return authorization and receive further instructions. Please note, you will need a receipt or proof of purchase to complete a return/exchange.

 

Please note that eGift cards are not eligible for return.

 

How long will my return take?

You will receive an email from our customer service team notifying you when we have received your returned item. Credit will automatically be applied to your original method of payment within 5 business days. If you have any questions or concerns, contact our customer service team at 844-223-6248 or via our Contact Us page.

Gifting
Can I gift a subscription of disposable diapers and baby wipes?

Yes! We offer several gifting options, including gift subscriptions. When you send your loved one a gift subscription, they’re notified by email and given the opportunity to make adjustments, such as size and shipping address, before their first shipment, so you can feel confident they’ll get the most out of their gift. You can learn more by visiting the gifts section of our website.

I received a gift subscription—what do I do now?

Congratulations! Follow the link from the email and set up an account . Once your account is set up, you’ll have the chance to set up your preferences, like size and shipping address. You’ll be able to return to your account any time you want to update those preferences, pause your subscription, and purchase more of our amazing eco and skin-friendly baby products.

Can I continue to receive a subscription after my gift has ended?

Absolutely! Log in to your account and visit our shop section to select products for your bundle. There you will set up your preferred size and frequency. For a seamless delivery schedule, we recommend purchasing your new subscription shortly after your final gift box arrives.

Getting Involved with Bambo Nature
How can I get my baby featured on your social media pages?

We would love to see photos of your #BamboBaby on our Facebook, Instagram and Twitter! There are three ways to reach us: 

1. Tag us in your photo—we’re @bambonatureusa on each platform—and/or add the hashtag #BamboBaby

2. Private message us on your preferred platform

3. Visit our Contact Us page. Select “Social Media” from the “Departments” drop down, then, “I’d like to share a picture of my #BamboBaby.” Please include your social media handles so we can credit you!

I’m interested in blogging for your blog—is there a program?
Yes! We are always looking for guest bloggers who share our vision. Learn more, and apply by filling out the Contact Us form under “Marketing and Public Relations.”

Do you have an ambassador program?

Yes! Our ambassadors are an incredibly important part of spreading the word about Bambo Nature’s baby products. If you’re interested in becoming an ambassador and learning more about the program, visit our Ambassador page or apply by filling out the Contact Us form under “Social Media.” Select “I’d like to become a Bambo Nature Ambassador.”

I’m interested in writing a review of Bambo Nature products—who should I contact?

We’re thrilled you’re interested in reviewing our eco-friendly baby products—we hope you love them. Please visit our Contact Us page and select “Marketing & Public Relations” from the “Departments” drop down, followed by, “I’d like to review Bambo Nature products on my blog.” Please include your blog name, URL, visitor numbers and social media followers.”

Others
I’m interested in selling Bambo Nature products—who should I contact?

Thank you for your interest in selling Bambo Nature products in North America! Please visit our Contact Us page. Select “Retailer Relations” from the “Departments” drop down, then, “I would like to sell Bambo Nature products.” Please let us know a little bit about your business in the message section, including a link to your website or social media pages. If you are interested in selling Bambo Nature products in countries outside the US or Canada, please visit www.abena.com/contact

I’m writing a news article and would like to learn more about Bambo Nature—who should I contact?

Thanks for your interest regarding including Bambo Nature in your story. Please visit our Contact Us page. Select “Marketing & Public Relations” from the “Departments” drop down, then, “I’d like a comment for a news article I’m writing.”